- Shipping will be either FedEx Ground, UPS Ground or USPS Priority Mail
- Any express shipping will be calculated at checkout and paid in full by the customer.
- Shipments are only delivered on business days, not on Saturdays, Sundays, or holidays.
- Most Items take between 3-5 days to arrive
- Some oversized items will not be included in our free shipping policy.
Order Processing
- Processing Time. Please allow one business day from time of placing your order for processing.
- Surfboards & Oversized Items. Please note that surfboards can take 1 to 3 business days to ship.
- Tracking. Once your package has shipped, you will receive an email notification from Kite HI
- Out of Stock Items. Although we do our best to stock all items shown on our site, occasionally we do run out. In this case, you will be notified within 1-2 business days of placing your order. In most cases we can have the item to you in an additional 7-14 business days.
Order Tracking
For all orders we will email your tracking number to you within 1 business day of your oder being placed(often much sooner). If you do not receive this tracking number then please check your email spam folder, then if it is not there then shoot us a email at info@kitehi.com
Free International Shipping
- When paying retail price, not included on sale items or any items listed for under MSRP pricing
- Estimated delivery time is 10 business days although we cannot account for time spent in customs for your country. Kite HI will not be responsible for duties, taxes or fees upon entry
- Customs Brokers Fees to Canada are typically charged by the Canadian government and/or the Courier Service and must be paid by you once the package arrives. Kite HI cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. Delays at customs, while rare, can add up to two weeks to delivery time.
Returns:
We want you to be stoked with your purchase, but we understand sometimes things don’t work out. Here’s our return policy:
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Return Window: You may request a return within 14 days of receiving your order.
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Condition: Items must be unused, in original packaging, and in resalable condition. Used gear will not be eligible for return or refund unless there is a manufacturer defect.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g. wrong item shipped).
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Restocking Fee: Returns on special order items or items purchased on sale are subject to a 20% restocking fee. These items must be returned unused and in original packaging within 14 days of receipt. Shipping costs are non-refundable.
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Kites, Wings, Boards, and Foils: These are considered high-value gear. If used, they are not eligible for return or refund. We’re happy to answer questions before purchase to help you choose the right gear.
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Refunds: Once your return is received and inspected, we’ll issue a refund (minus any applicable fees) within 5 business days.
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Exchanges: If you want to exchange for a different size or item, please reach out first to confirm availability. We want you to be happy so however we can assist with this we will try and go above and beyond the call of duty to make this happen.
To start a return: Email us at info@kitehi.com with your order number, item(s) you’d like to return, and reason. We’ll get back to you with next steps,