Shipping & Returns

Shipping Policy
  • Shipping on non-oversized orders $75.00 or over is free of charge to customers within the Continental U.S.
  • Free shipping will be either FedEx Ground, UPS Ground or USPS Priority Mail
  • Any express shipping will be calculated at checkout and paid in full by the customer.
  • Shipments are only delivered on business days, not on Saturdays, Sundays, or holidays.
  • Most Items take between 3-5 days to arrive
  • Some oversized items will not be included in our free shipping policy.


Order Processing

  • Processing Time. Please allow one business day from time of placing your order for processing.
  • Surfboards & Oversized Items. Please note that surfboards can take 1 to 3 business days to ship.
  • Tracking. Once your package has shipped, you will receive an email notification from Kite HI
  • Out of Stock Items. Although we do our best to stock all items shown on our site, occasionally we do run out. In this case, you will be notified within 1-2 business days of placing your order. In most cases we can have the item to you in an additional 7-14 business days.


Order Tracking

For all orders we will email your tracking number to you within 1 business day of your oder being placed(often much sooner). If you do not receive this tracking number then please check your email spam folder, then if it is not there then shoot us a email at

Free International Shipping

  • When paying retail price, not included on sale items or any items listed for under MSRP pricing
  • Estimated delivery time is 10 business days although we cannot account for time spent in customs for your country. Kite HI will not be responsible for duties, taxes or fees upon entry
  • Customs Brokers Fees to Canada are typically charged by the Canadian government and/or the Courier Service and must be paid by you once the package arrives. Kite HI cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. Delays at customs, while rare, can add up to two weeks to delivery time.